Account Recovery Guide
I've Been Hacked – What Should I Do?
If you believe your myTrendy account has been compromised, follow the steps below to secure your account and regain access. We are here to assist you through this process, but please note that account security is ultimately your responsibility.
1. Immediate Actions to Take
If you suspect unauthorized access to your account:
Change Your Password: If you can still log in, update your password immediately under "Settings > Account Security."
Check Account Activity: Review recent logins and any suspicious activities in your account settings.
Revoke Unauthorized Sessions: Sign out from all devices to prevent further unauthorized access.
Enable Two-Factor Authentication (2FA): If not already enabled, activate 2FA for added security.
Check Your Email: Ensure your registered email has not been compromised. If necessary, update your email credentials.
2. Contacting Support
If you are unable to regain access, please contact our support team at:
Email: [email protected]
Alternative Email: [email protected]
Our team is committed to responding as soon as possible; however, due to volume, responses may take up to one week. We appreciate your patience and understanding.
3. Verification Process
To help us verify your identity and restore your account, you will be asked to provide:
The email address or phone number associated with your account.
Proof of identity, such as a government-issued ID (if necessary).
Recent login details or any proof that you are the rightful owner.
Once verified, we will take the necessary steps to help restore access to your account.
4. Data and Content Recovery
While we will do our best to restore your account, please note:
We cannot guarantee the recovery of any lost data, including posts, content, or follower lists.
Some data may be permanently deleted if it was compromised or removed by the hacker.
Users are solely responsible for safeguarding their content and personal information.
5. Preventive Measures for Future Security
To prevent future unauthorized access, we recommend:
Using a strong, unique password and updating it regularly.
Enabling two-factor authentication (2FA) for enhanced security.
Being cautious of phishing attempts and suspicious links.
Avoiding sharing login details with anyone.
6. Legal Disclaimer
myTrendy is not liable for any data loss, unauthorized transactions, or damages resulting from unauthorized account access. While we take extensive measures to protect user accounts, security ultimately relies on the user's responsibility to safeguard their credentials.
If you have any further questions or require assistance, please don't hesitate to reach out to our support team. We are here to help!
Last updated